Cancellation and rescheduling

# Cancellation and rescheduling FastTrack GP runs a same-day model. Slots are limited and protected for the next patient who needs one. This policy reflects that. ## Standard window You can cancel or reschedule your appointment **free of charge up to 2 hours before** the start time. Use the link in your booking confirmation, or email [hello@fasttrackgp.co.uk](mailto:hello@fasttrackgp.co.uk). ## Inside the 2-hour window Cancellations made **within 2 hours** of the appointment start time are **non-refundable**. The slot is too close to fill with another patient. If you ask to reschedule inside the 2-hour window, we'll move you to another **same-day** slot if one is available. If no same-day slot is available, the booking is forfeit. ## Same-day bookings made inside 2 hours If you book within 2 hours of the start time, the cancellation window has already closed. The booking is **non-refundable** from the moment of payment. This is shown to you at checkout. ## Late arrivals Please arrive (or join the video call) at the start of your slot. If you are **more than 10 minutes late** we may treat the appointment as a no-show and you will forfeit the fee. The GP needs the full slot to deliver safe care. ## When we cancel If we have to cancel — clinician illness, a clinical or governance reason, or a technical issue at our end — you'll get a **full refund or a free reschedule**, with no time limit. ## Linked outputs If your appointment is cancelled (by you or by us) before it takes place, no clinical outputs (private prescriptions, fit notes, referral letters) will have been issued and there is nothing to refund separately. Where outputs were issued at a completed appointment, the consultation fee covered them and there is no separate refund. ## Refunds Refunds are processed under our [Refunds policy](/legal/refunds/). They are returned to your original payment method via Stripe and typically clear in 5-10 business days. ## Contact [hello@fasttrackgp.co.uk](mailto:hello@fasttrackgp.co.uk). _Last reviewed: 28 April 2026._